No manual intervention required! Scout automatically generates and sends invoices.
Zero Effort Payments
Automatically charge customers's credit cards and send a detailed receipt. No credit cards? Track payments made via cash, check or other off-system payment methods.
Adjustable Billing Periods
Invoice customers on a weekly, bi-weekly or monthly schedule.
Collect Payment in Advance
Choose the amount of prepaid credit to add to the customer’s account and their payment method is charged immediately. Prepaid credit is automatically applied to their invoice. Done.
Credit an Account
Reward a customer for a referral or fix an error without a refund. Issue an account credit and it’ll automatically be applied to their next invoice.
Flexible Sales Tax Options
Do you operate in multiple locations with different sales tax rates? You can set sales tax on a customer-by-customer basis. There’s also a sales tax report to make your accountant happy.
Automate Common Charges
Automatically add fees for additional pets, weekends, holidays, cancellations, and last-minute bookings.
Quickbooks & Xero Integration
Connect Scout with your Quickbooks Online or Xero account to keep all your invoices, payments, clients and services in sync.
Client Discounts Made Easy
Do you offer discounts or vary pricing by location? Easily set custom rates for clients on a per-service basis. Packages coming soon!
Branding
Next Level Branding
Make the app your own. Your logo, your colors, zero Scout branding. For an additional fee, Scout offers a 100% branded pet parent app experience. Check out the FAQ for more information.
Branded Communications
Sell your business, not ours! Differentiate yourself from the pack by adding your logo and colors to fully-brand emails that are sent to your customers.
Cloud Storage
Go Paperless!
File Vault is the purrfect place to store, organize, and share vaccination records, employee handbooks, and other important documents.
Share Files
Need to share vaccination records or another document that you’ve uploaded to File Vault? With a single click, you’ll get a link that can be shared via email, text or any other way you choose to send.
Communication
Stay in Sync
Built-in email notifications keep managers, dog walkers and pet parents on the same page.
Keep Staff on Track
Time is money! Instant mobile notifications alert your pet sitters of last minute schedule changes.
Target Your Messaging
Send emails to your customers and dog walkers based on appointment date, service type and more.
Mobile Apps
For Pet Parents
Make the app your own. Your logo, your colors, zero Scout branding. For an additional fee, Scout offers a 100% branded pet parent app experience. Check out the FAQ for more information.
For Dog Walkers & Pet Sitters
Sell your business, not ours! Differentiate yourself from the pack by adding your logo and colors to fully-brand emails that are sent to your customers.
Pets
Easily Identify Pets
Customers can add profile photos for their pets, which is not only fun but helps pet sitters identify animals with similar markings.
Access Important Instructions
Show up prepared. Comprehensive bios help pet sitters understand an animal’s behavior, routines, feeding, medications and more.
Show Pet Parents You Care
Let pet parents know you care by acknowledging their pet’s birthday or adoption anniversary.
Reporting
Track Payroll Expenses
Choose a date range and get a detailed report of what each staff member is owed, including gratuity.
Analyze Your Business
Comprehensive reports provide all the data you need to be compliant and optimize your financial performance.
Audit Employee Performance
Hold your pet sitters accountable. Detailed audit reports help you identify your superstars and maintain the quality of your services.
Sales & Onboarding
Collect Leads
Add the Scout contact form to any website. Potential customers can enter their information and you’ll instantly receive a notification.
No Manual Entry!
Information collected through the contact form is stored in Scout. Track who you’ve contacted and turn leads to customers with a single click!
E-Sign Service Agreements
Require pet parents to electronically sign your service agreement. Easily publish new versions and track who’s signed it.
Scheduling
Make Changes Quickly
Drag and drop functionality enables managers to easily reassign walks and change appointment times.
Group Walks Supported
Schedule multiple households for the same time, track appointments individually, and upload group photos.
Schedule Repeating Appointments
Create open-ended bookings for regularly scheduled pets or add an end date for vacation care.
Spend Less Time Scheduling
The Scout for Pet Owners app enables customers to create, edit and cancel their own services.
Manage Arrival Expectations
Choose to schedule via arrival windows or specific times when creating appointments.
Eliminate the Noise
Advanced filtering capabilities help managers remove unwanted data from the schedule so they can focus on what matters.
Security & Reliability
99.99% Uptime
Reliability is everything. Scout is built on top of the same infrastructure that powers companies like Netflix and Amazon.
Automated Backups
💩 happens. In the event that the platform is unavailable, you’ll always have access to an automated backup of your schedule that can be referenced in a pinch.
Staff
Set Custom Pay Rates
Custom payroll rates enable you to pay different rates based on seniority and merit. Choose either a fixed fee or a percentage of the service.
Build Trust
Adding a profile photo provides a level of comfort to pet parents by putting a face to the name of their caretaker.
Improve Job Satisfaction
Enable gratuity to make it simple for pet parents to add a tip for a job well done.
Stay Informed
Time is money! Instant notifications alert dog walkers of last minute schedule changes to help them keep on track.
Calendar Integration
Pet sitters can sync their Scout appointments to 3rd party calendar apps such as iCal, Google Calendar, Outlook and more.
Trust & Accountability
Arrival Confirmation
Photo check-in is a fun way to be accountable and to show pet parents that you’re with their pet.
Location Tracking
GPS tracking gives pet parents a record of their pet’s journey and ensures your dog walkers complete the appointment as expected.
Detailed Service Report
The report card provides a summary of the visit so managers and pet parents alike can rest easy knowing nothing was missed.
Prevent Early Check-in
Ensure that your pet sitters stay on schedule and arrival expectations are met by preventing early check-in to appointments.
"Feels like Apple!
The UI is so impressive. Ease of use and video tutorials are top-notch. And I really appreciate the rep reaching out to see how things are going."
