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Security and Trust

We take data security and privacy very seriously. Below are some of the practices we follow to make sure your information remains as secure as possible.

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woman shaking her dog's paw while holding a ball

What Makes Scout Secure?

Secure Payments

Payment information collected through Scout is stored and processed via Braintree Payments, a PayPal company. Braintree is Level 1 PCI compliant, meaning they adhere to a strict set of requirements when storing and handling credit card data. They power payments for some of the biggest brands in the world, including Uber, OpenTable and Yelp.

Data Security

All data is transferred using bank-grade, 256-bit SSL for maximum security. Data is physically stored on our secure servers located in Amazon Web Services (AWS) data centers across the USA. AWS has some of the most secure controls of any provider out there, which is why they’re the chosen infrastructure provider for some of the world’s largest companies.

Ultimate Reliability

Your pet care business never stops working and neither should your software. For unsurpassed reliability, we’ve built Scout on top of AWS, the same infrastructure used by Amazon and Netflix. With bank-grade security and 99.99% uptime you and your clients can feel safe and confident that Scout will be there when you need it.

An illustration of how security works with the Scout app for dog walking and pet sitting companies.

Platform Monitoring

Scout is continuously monitored for outages, slowdowns, and other issues. Should there be any interruptions in service, you’ll automatically be emailed letting you know that there’s an issue. And as always, we’re standing by with our best-in-class support to answer any questions you may and keep you up to date.

Full Transparency

Unlike competitors, Scout is 100% transparent about the status of the platform. Curious if there’s a problem with the platform? Check our public status page anytime for known issues. Wondering how reliable the platform is before signing up for your free trial? Take a peek at our historical uptime on the status page.

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Have a question or need to report a vulnerability? You have our attention.

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